Privacy Policy
Introduction
Welcome to PlayPal AI (hereinafter referred to as "we" or "us"). We place great importance on your privacy and are committed to rigorously protecting the security of your personal information. This policy is designed to inform you of how we collect, use, store, and protect your personal information, as well as your rights regarding privacy protection.
1. Information Collection
We collect and use your personal information based on the principles of legality, fairness, and necessity. To provide you with our products and services, we need to collect the following information:
1.1 Device Information
• Device identifiers (OAID, Android ID): Used for device identification and security.
• Device model, operating system version: Used to adapt to different devices and optimize product experience.
• App version number: Used for version management and app updates.
1.2 Network Information
• WiFi information (SSID, BSSID): Used for device network configuration.
• MAC address: Used to assist with device network configuration.
• Network type: Used to determine current network status.
1.3 Location Information
• Precise and approximate location: Used to assist with device network configuration and obtain WiFi information. We will not use location information for any other purposes.
1.4 Bluetooth Information
• Bluetooth device scanning and connection data: Used to discover and connect smart devices for network configuration.
1.5 Voice Data
• Audio recordings: Used for speech recognition, voice cloning, and providing conversational and interactive services based on generative AI models. Audio data is only used temporarily during service provision.
1.6 Camera Permission
• Camera/QR scanning: Used to scan device QR codes for device binding.
1.7 System Information
• System language: Used for app internationalization to provide the interface and services in your preferred language.
We commit not to use the above data for any purposes not explicitly disclosed, and we will only process your personal information with your consent, for the performance of a contract, or based on legitimate interests.
2. Information Security
We commit to implementing reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
Our security measures include, but are not limited to:
• Data Encryption: We encrypt data during transmission and storage to ensure confidentiality and integrity.
• Security Audits: We regularly conduct security audits and vulnerability scans to promptly identify and remediate security risks.
• Firewalls and Intrusion Detection: We deploy firewalls and intrusion detection systems at the system and network levels to guard against external attacks and unauthorized access.
In the event of a data breach, we will promptly notify affected users and take necessary remedial actions in accordance with applicable laws and regulations.
3. Information Storage
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Specifically:
• Voice Data: Temporarily stored only during the provision of voice recognition and interactive services, and automatically deleted thereafter.
• Other Data: Your personal information will be stored within mainland China, unless cross-border transfer is explicitly consented to by you or permitted by law.
4. Information Sharing and Disclosure
We will not share your personal information with any third party unless it is necessary to achieve the purposes outlined above, and only after obtaining your consent or as permitted by law. We may share necessary data with carefully vetted third-party partners to assist us in delivering our services, provided that these third parties comply with strict data protection obligations.
5. User Rights
Under applicable laws, you have the following rights regarding your personal information:
• Right of Access: You may request to view the personal information we have collected about you.
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request correction.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal information.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal information under certain conditions.
• Right to Account Cancellation: You have the right to request account cancellation. After cancellation, your personal information will be deleted or anonymized, and you will no longer be able to use the account to log in or access our services.
You may exercise these rights by contacting us via the contact method provided in Section 10 of this policy.
6. Provisions for Minors
We place special emphasis on protecting the personal information of minors:
• If you are under 18 years of age, you should read and agree to this Privacy Policy together with your parent or legal guardian.
• If you are under 14 years of age ("a child"), you must obtain explicit consent from your parent or legal guardian before using our products or services.
• If you are the parent or legal guardian of a child under 14, you should read and agree to this Privacy Policy on behalf of your child before using our services.
• If we inadvertently collect personal information from a minor without prior guardian consent, we will promptly delete such information.
Guardians may at any time withdraw consent or request modification or deletion of their child's personal information via the contact method in Section 8.
7. Account Cancellation
You may request account cancellation through the following methods:
7.1 In-App Cancellation
• Open the App and go to the "My" page
• Tap "Personal Information" to enter the personal information page
• Select "Account Cancellation" and follow the prompts to complete the cancellation
• Account cancellation is irreversible, please proceed with caution
7.2 Customer Service Assistance
• You may also contact customer service via the contact method provided in Section 10 of this policy to request account cancellation
• Customer service will process your request within 15 working days
8. Policy Amendments
Should we make any changes to this policy, we will notify you via in-app notifications, email, or announcements on our official website. For material changes affecting your rights, we will seek your explicit consent. Your continued use of our products after such notice constitutes your acceptance of the updated Privacy Policy.
9. Third-Party SDK Information
To implement specific functions, our application integrates third-party SDKs. Below is information about the relevant SDKs:
8.1 Unified Calling SDK for Mobile Smart Terminal Supplementary Device Identification System
• SDK Name: Unified Calling SDK for Mobile Smart Terminal Supplementary Device Identification System
• Developer: China Academy of Information and Communications Technology (CAICT)
• Information Collection Scope: Device manufacturer, device model, device brand, device network operator name, App package name and signature information (or APPID in the corresponding app store), Open Anonymous Device Identifier (OAID), Developer Anonymous Device Identifier (VAID), Application Anonymous Device Identifier (AAID)
• Purpose: To determine terminal brand for interface calls, determine whether it is a virtual machine environment, determine whether it is the same developer when generating VAID, and provide anonymous device identifiers (OAID, VAID, AAID) for different mobile smart terminals
• SDK Privacy Policy Link: https://www.msa-alliance.cn/col.jsp?id=122
10. Miscellaneous
This policy becomes effective upon your registration and use of our product. If you do not agree with this policy, please discontinue using our services. We reserve the right to interpret this policy within the bounds of applicable law. Please read and understand this policy carefully before registration. Your registration constitutes your full understanding of and agreement to all terms herein. Thank you for your trust and support!
Finally, thank you for choosing PlayPal AI! We are committed to providing you with high-quality services.
11. How to Contact Us
If you have any questions, comments, suggestions or complaints regarding our privacy policy and the processing of your personal information, please contact us via the following method. Contact email: app@vstarcam.com. Generally, we will respond to your request within 15 working days.